Privacy Policy
Last updated: May 03, 2026
At Chetak Ultrashine Roofing Pvt. Ltd. ("Chetak", "we", "our", or "us"), we are committed to protecting the privacy and personal information of all individuals who interact with our company, including visitors to our website (chetakultrashineroofing.com), customers, dealers, and business partners. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your information. By using our website or engaging with our services, you agree to the terms described in this Privacy Policy.
If you have any questions about this policy, you can contact us at:
Email: info@chetakultrashineroofing.com
Phone: +91 9529926701
Address: F-34, Road No. 6, VKI Area, Jaipur – 302013, Rajasthan, India
Information We Collect
We collect personal information in the following ways:
- Information You Provide Directly: Full name, email address, phone number, postal or business address, company name and designation, GST number (for trade and dealer enquiries), project or enquiry details, and any other information you choose to share. This is collected when you fill out our contact form, request a quote, submit a dealer enquiry, sign up for updates, or communicate with us directly.
- Information Collected Automatically: IP address, browser type and version, operating system, pages visited, time and date of visit, referring website or link, and time spent on each page — collected via cookies and similar technologies.
- Information from Third Parties: We may occasionally receive information from business referrals, dealer partners, or publicly available business directories, solely for the purpose of conducting business with you.
How We Use Your Information
We use the personal information we collect to:
- Process and respond to your product enquiries, quote requests, dealer applications, and other communications.
- Manage your orders, coordinate delivery logistics, issue invoices, and maintain business transaction records.
- Send you order confirmations, delivery updates, product information, and responses to your questions. With your consent, we may also send information about new products, promotions, or industry updates.
- Onboard, support, and manage our authorised dealer network, including providing training materials, pricing updates, and supply coordination.
- Analyse how visitors use our website, identify areas for improvement, and enhance the overall user experience.
- Maintain records required by Indian law, including GST records, financial documentation, and applicable regulatory compliance requirements.
- Detect and prevent fraud, unauthorised access, and other activities that may harm our business or customers.
Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contractual Necessity: When processing is required to fulfil an order or service agreement with you.
- Legitimate Interests: When we have a genuine business reason to process your information, such as responding to enquiries or improving our services, and this interest does not override your rights.
- Legal Obligation: When we are required by law to retain or process certain information.
- Consent: When you have explicitly agreed to receive marketing communications or other optional services. You may withdraw this consent at any time.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, managing deliveries, or providing other business functions. These parties are contractually obligated to keep your information confidential.
- Business Partners and Dealers: If you enquire about or engage with our dealer programme, relevant information may be shared within our dealer network management system.
- Legal and Regulatory Requirements: We may disclose your information if required by law, court order, or a government or regulatory authority, including GST authorities, the Ministry of Corporate Affairs, or any other applicable body.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of our business, your information may be transferred to the acquiring entity. We will notify you of any such change that materially affects how your information is used.
Important: We do NOT sell your personal information to third parties for their marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors use our site. Types of cookies we use:
- Essential Cookies: Necessary for the website to function correctly and cannot be disabled.
- Analytics Cookies: Help us understand visitor behaviour, such as which pages are most visited and how users navigate the site. Data is aggregated and anonymous.
- Preference Cookies: Remember your preferences and settings to improve your experience on return visits.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:
- Customer and order records: As required by applicable Indian tax and corporate law (typically 7 to 8 years under GST and Companies Act requirements).
- Enquiry and communication records: Up to 3 years from the date of last contact, unless an ongoing business relationship exists.
- Website analytics data: Up to 26 months in aggregated, anonymised form.
Once information is no longer required, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure, including:
- Secure servers and encrypted data storage where applicable.
- Restricted access to personal information on a need-to-know basis.
- Regular review of our data handling practices and security procedures.
- Staff awareness of data privacy responsibilities.
While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but are committed to responding promptly to any suspected data breach.
Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you at any time.
- Correction: Request that inaccurate or incomplete information be corrected.
- Deletion: Request deletion of your personal information where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
- Withdraw Consent: Where processing is based on your consent (such as marketing), withdraw that consent at any time without affecting prior lawful processing.
- Object: Object to our processing of your information where we rely on legitimate interests, if you believe your rights and interests outweigh ours.
- Restriction: Request that we restrict processing of your information in certain circumstances, such as while a dispute about its accuracy is resolved.
To exercise these rights, contact us at info@chetakultrashineroofing.com or call +91 9529926701. We will respond within 30 days. We may need to verify your identity before processing your request.
Third-Party Links
Our website may contain links to third-party websites, including our social media pages. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices of any third-party websites and encourage you to review their respective privacy policies before sharing any personal information.
Children's Privacy
Our website and services are intended for adults and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it. If you believe a minor has submitted information to us, please contact us at info@chetakultrashineroofing.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and any applicable rules and regulations made thereunder. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
Contact Us
For privacy-related questions or concerns:
- Company: Chetak Ultrashine Roofing Pvt. Ltd.
- Email: info@chetakultrashineroofing.com
- Phone: +91 9529926701 | +91 9251683005
- Address: F-34, Road No. 6, VKI Area, Jaipur – 302013, Rajasthan, India
- GST No.: 08AADCN9702A1ZR
- CIN No.: U28113RJ2012PTC038460
